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UNIVERSAL WEBSITE CHATBOT — KNOWLEDGE TEMPLATE
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How to use:
1. Copy this file (or split into company.txt + services.txt + faqs.txt).
2. Replace every [PLACEHOLDER] with real information.
3. Delete sections that do not apply to your business.
4. Keep labels exactly as written (Name:, Type:, Q:, A:, etc.) so the AI
   can find facts reliably.
5. Upload the filled .txt / .json files for your client in the Knowledge AI UI.

Writing rules (important for good answers):
- Use short, clear sentences. One fact per line when possible.
- Prefer "Yes/No + explanation" for policy questions.
- Never invent contacts, prices, or guarantees — leave blank if unknown.
- Put the most important facts near the top of each section.
- Use the same product/service names everywhere (no nicknames only).

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SECTION 0 — BUSINESS IDENTITY (required)
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Business Name: [e.g. Dr. Shraddha Ayurved Clinic / ShopNova / City Care Hospital]
Type: [clinic | ecommerce | hospital | restaurant | education | saas | hotel | salon | other]
One-line Description: [One sentence: what you are and who you help]
Primary Users: [patients / shoppers / guests / students / buyers / etc.]
Website: [https://example.com]
Phone / WhatsApp: [+91 XXXXX XXXXX]
Email: [support@example.com]
Address: [full address, city, state, pin]
Working Hours: [e.g. Mon–Sat 10:00 AM – 7:00 PM; Sunday closed]
Languages Supported: [English, Hindi, Gujarati, ...]
Timezone: [Asia/Kolkata]

Chatbot Assistant Name: [optional, e.g. Nova Assistant]
Brand Tone: [warm | professional | friendly | formal]
What the chatbot SHOULD do:
- Answer from this knowledge only
- Help with [services / products / booking / orders / support]
- Guide users to contact / book / buy when needed

What the chatbot must NOT do:
- Invent facts, prices, doctors, products, or phone numbers
- Promise guaranteed results / cures / delivery times unless written below
- Give medical / legal / financial advice beyond what is written here
- Tell users to stop prescribed medicines (for clinic/hospital knowledge)

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SECTION 1 — ABOUT / OVERVIEW (required)
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About:
[3–8 short paragraphs or bullet facts describing the business.]

Mission / Goal:
[What success looks like for the customer.]

Why Choose Us:
1. [reason]
2. [reason]
3. [reason]
4. [reason]

Areas We Serve / Locations:
- [City / area 1]
- [City / area 2]
- Online: [Yes/No — explain]

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SECTION 2 — SERVICES OR PRODUCTS (required)
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List each major service or product clearly.

SERVICE / PRODUCT 1
Name: [name]
Category: [category]
Short Description: [1–2 sentences]
Who It Is For: [audience]
Includes: [what customer gets]
Does Not Include: [limits]
Typical Duration / Delivery: [e.g. 45 min session / 3–5 day shipping]
Price Info: [Free consultation / starts at X / see website / not listed]
How To Start: [book / add to cart / call / walk-in]

SERVICE / PRODUCT 2
Name: [name]
Category: [category]
Short Description: [1–2 sentences]
Who It Is For: [audience]
Includes: [what customer gets]
Does Not Include: [limits]
Typical Duration / Delivery: [details]
Price Info: [details]
How To Start: [details]

(Add SERVICE / PRODUCT 3, 4, ... as needed)

Categories / Departments (optional list):
- [Category A]: [short description]
- [Category B]: [short description]
- [Category C]: [short description]

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SECTION 3 — HOW IT WORKS / CUSTOMER JOURNEY
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Step-by-step so the chatbot can guide visitors.

Journey Name: [e.g. New patient journey / First purchase / Table booking]
Step 1: [what user does]
Step 2: [what happens next]
Step 3: [what happens next]
Step 4: [outcome]

Alternate Paths:
- If user wants only information: [what bot should do]
- If user wants to book / buy: [what bot should do]
- If urgent / emergency: [what bot should say — e.g. go to ER / call helpline]

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SECTION 4 — POLICIES (strongly recommended)
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Booking / Appointment Policy:
[How to book, cancel, reschedule, deposits, no-show rules]

Online Consultation / Remote Support:
Available: [Yes/No]
Details: [how it works]

Orders / Delivery (ecommerce / food / retail):
Order Statuses: [placed, packed, shipped, delivered, ...]
Delivery Time: [typical range]
Shipping Areas: [where you deliver]
COD Available: [Yes/No + conditions]

Returns / Refunds / Cancellations:
Return Window: [e.g. 7 days]
Non-Returnable Items: [list]
Refund Process: [steps + timing]
Cancellation Rules: [before confirmation / after shipping / etc.]

Payment Methods:
- [UPI]
- [Cards]
- [Netbanking]
- [COD]
- [Other]

Privacy / Data:
[Short note on how data is used]

Medical / Treatment Outcome Policy (clinic/hospital only):
Consultation Required: [Yes]
Outcome Guarantee: [No treatment outcome is guaranteed]
Personalized Care: [Yes — based on assessment]

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SECTION 5 — FREQUENTLY ASKED QUESTIONS (required)
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Write real questions visitors ask. Keep Q: and A: labels exact.

FAQ 1
Q: What is [Business Name]?
A: [clear answer in 1–3 sentences]

FAQ 2
Q: What services / products do you offer?
A: [list or summary]

FAQ 3
Q: How can I book / order / contact you?
A: [exact steps + phone/website]

FAQ 4
Q: Do you offer online consultation / support?
A: [Yes/No + details]

FAQ 5
Q: What are your timings?
A: [hours]

FAQ 6
Q: Where are you located?
A: [address]

FAQ 7
Q: How long does [treatment / delivery / process] take?
A: [honest range + what it depends on]

FAQ 8
Q: What are your prices / fees?
A: [ranges or "shared after consultation/quote"]

FAQ 9
Q: Do you accept [insurance / COD / returns / walk-ins]?
A: [Yes/No + conditions]

FAQ 10
Q: Who should I contact for support?
A: [phone / email / hours]

(Add more FAQ pairs — aim for 15–40 for best chatbot coverage)

Domain-specific FAQ ideas (pick what fits):
Clinic: symptoms, therapies, diet, medicines safety, duration, female doctor, Panchakarma
Ecommerce: categories, stock, coupons, seller rules, tracking, returns
Hospital: departments, emergency, visiting hours, reports, insurance
Restaurant: menu, veg/non-veg, reservation, delivery radius, allergens
Education: courses, fees, admission, schedule, certification
SaaS: features, roles, pricing plans, integrations, limits

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SECTION 6 — ROLES / AUDIENCES (optional but useful)
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Audience 1: [e.g. Patient / Buyer / Guest]
Needs: [what they usually ask]
Bot Should Help With: [topics]

Audience 2: [e.g. Seller / Student / Relative]
Needs: [what they usually ask]
Bot Should Help With: [topics]

Audience 3: [e.g. Admin / Staff — usually do NOT chat publicly]
Public Answers Allowed: [No / limited]

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SECTION 7 — CONTACT & BOOKING DETAILS (required)
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CONTACT
Phone / WhatsApp: [+91 XXXXX XXXXX]
Alternate Phone: [optional]
Email: [email]
Website: [https://...]
Booking Link: [https://... or "share name, mobile, preferred date/time"]
Maps Link: [optional]
Social Links: [optional]

What to collect for booking / callback:
- Name
- Mobile Number
- Preferred Date
- Preferred Time
- Concern / Requirement (short)

Sample Booking Reply (optional):
"You can book by Phone/WhatsApp: [number] or Website: [url]. Please share Name, Mobile, Preferred Date, Preferred Time."

Sample Closing Reply (optional):
"Thank you for contacting [Business Name]. We look forward to helping you."

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SECTION 8 — SAMPLE CHAT BEHAVIOR (optional, improves consistency)
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Greeting Sample:
"Hello

Welcome to [Business Name].

I'm your assistant.

I can help you with:
• [topic 1]
• [topic 2]
• [topic 3]
• [topic 4]

How may I help you today?"

If user asks something outside knowledge:
"I don't have that information in my knowledge base. Please contact us at [phone/email] for help."

If user says thanks:
"You're welcome. Thank you for contacting [Business Name]."

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SECTION 9 — EXTRA FACTS (optional free-form)
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Add any extra facts the chatbot must know. Use clear headings.

Extra Topic: [name]
Facts:
- [fact]
- [fact]
- [fact]

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END OF TEMPLATE
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Tips for best results:
1. Fill Section 0, 1, 2, 5, and 7 completely before upload.
2. Keep Type: accurate (clinic / ecommerce / hospital / restaurant / ...).
3. Prefer many short FAQs over one long essay.
4. Re-upload after edits; old answers come from old indexed text.
5. Test 10 real visitor questions after upload before going live.
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